Facebook live chat support5/15/2023 In fact, 79% of customers prefer live chat because they are able to get their questions answered quickly. Customers get the option to save an email transcript of the live chat conversation in case they come across the issue again.Ĭustomers are much happier to get an instant answer to their query via live chat than waiting an hour or more for an email reply. Live chat conversations can be saved for future reference.In fact, one survey found that 51% of customers preferred live chat because they can multi-task: One of the most significant benefits of live chat is that customers can always be getting on with another task while waiting for a support agent to type a reply.
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